Privacy Policy

Account Information

When you create an account, we collect:

• Name and email address
• Payment information (processed securely through Stripe)
• Company information (if provided)
• Profile preferences and settings

Content Data

To provide our content generation service, we process:

• Voice recordings for brand voice training
• Social media content you create or approve
• Connected social media account data (posts, engagement metrics)
• Content preferences and automation settings

Usage Information

We automatically collect:

• Platform usage analytics and performance metrics
• Feature usage patterns and preferences
• Technical information (IP address, browser type, device information)
• Log data for service optimization and security

Service Delivery

• Generate and optimize content using AI technology
• Schedule and publish content to your connected platforms
• Provide performance analytics and insights
• Maintain and improve service functionality

Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Share important account and billing information
• Send marketing communications (with your consent)

Platform Improvement

• Analyze usage patterns to enhance features
• Improve AI models and content generation quality
• Develop new features and capabilities
• Ensure platform security and prevent abuse

Limited Sharing

We only share your information in these specific circumstances:

Service Providers

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Payment processing (Stripe)
• Email and communication services
• Analytics and monitoring tools

Social Media Platforms

• Content published to your connected accounts
• Engagement data retrieved for analytics
• Platform-specific optimization data

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and users' safety.

Security Measures

• End-to-end encryption for all data transmission
• Advanced encryption at rest for stored data
• Regular security audits and penetration testing
• SOC 2 Type II compliance and security certifications
• Multi-factor authentication for account access
• Automated threat detection and response systems

Access Controls

• Strict employee access controls and training
• Role-based permissions for data access
• Regular access reviews and audit logs
• Secure development practices and code reviews

Account Management

• Access: View and download your personal data
• Update: Modify your account information and preferences
• Delete: Request account deletion and data removal
• Export: Download your content and data in portable formats

Communication Preferences

• Opt out of marketing communications anytime
• Customize notification settings and frequency
• Choose preferred communication channels

Content Control

• Review and approve all generated content before publication
• Delete or modify content at any time
• Control which platforms receive your content
• Revoke platform connections whenever needed

How Our AI Works

CFW uses advanced artificial intelligence to analyze viral content patterns and generate personalized content. Our AI processes:

• Public viral content patterns and engagement data
• Your brand voice samples and content preferences
• Platform-specific optimization requirements
• Performance feedback to improve future generations

Content Ownership

• You retain full ownership of all generated content
• Generated content is unique to your account and brand
• We don't use your content to train models for other users
• Your brand voice data remains private and secure

Quality and Accuracy

While our AI is highly advanced, generated content should always be reviewed before publication. You maintain complete editorial control and responsibility for all published content.

Essential Cookies

• Authentication and account security
• Platform functionality and user preferences
• Load balancing and performance optimization

Analytics Cookies

• Usage analytics to improve our service
• Feature adoption and performance metrics
• Error tracking and bug identification

Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

CFW operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions from relevant data protection authorities
• Certification schemes and codes of conduct
• Additional security measures for sensitive data

Retention Periods

• Account Data: Retained while your account is active
• Content Data: Retained per your content management settings
• Usage Analytics: Aggregated data retained for 2 years
• Support Records: Retained for 3 years for quality assurance

Account Deletion

When you delete your account, we remove your personal data within 30 days. Some data may be retained longer for legal compliance or security purposes.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via email or platform notification
• Provide 30 days notice before significant changes take effect
• Update the "Last updated" date at the top of this policy
• Maintain previous versions for your reference